|Q & A|
|These are some of the most asked questions. To view the answer for the question, just click on the question wording.|
We provide a flexible service, designed around you. You can choose to complete a self-survey through our Online Instant Quote Service or you can contact us direct to arrange for one of our Gas Safe Registered Installers to come to your home and complete a technical survey. We would then recommend the right boiler for your home and provide you with our guaranteed fixed price. Our quotes are fixed, we’ll never try to add any unnecessary extras – we give the best possible price further to our exceptional customer service.
1. Decide if you want to spread the cost of your new boiler and installation with one of our financed repayment plans. If you do, we’ll take you through a finance application (with one of our lenders), this takes around 10 minutes and we can give you a decision on finance in minutes (all applications are subject to a credit check).
2. Book your installation. We’ll confirm your installation date and time (at a time that is convenient for you) and we’ll always offer you the quickest slot, for emergency cases we can install within 24 hours.
3. Your boiler will be installed by a local Gas Safe Registered engineer, who’ll do a quality job and they’ll demonstrate how to operate your boiler and answer any questions you might have. They’ll even clean up after themselves!
4. Our customer services team will call you after the installation of new boiler to check you are happy with the product and the service.
Choosing the right boiler and installing a replacement boiler isn’t as straightforward as you might think. We need to make sure your boiler is in a safe position, meets all regulations, check all gas pipes and water pressure into the property to ensure you have maximum output from your boiler. We’ll also assess what else is needed for the job ahead of the install to avoid any unexpected delays when we arrive to do the install. Online surveys are great for straightforward quote; however, they can’t cover all eventualities – that’s where our boiler experts come in, there’s nothing they haven’t come across before that can’t be overcome.
Yes, your quotation will include: your chosen boiler type, flue, wireless controls (if requested), magnetic filter and installation including all fixtures, fittings and safety checks, plus a chemical system flush – there will be no hidden extras. Remember, all of our boiler installation engineers are all Gas Safe Registered.
Yes. All Jones Group installers are local professionals who are extremely experienced central heating engineers who are Gas Safe Registered.
Yes, we only install boilers which are A+ Rated, this means they operate at a minimum of 94% efficiency levels, which can be even higher if the boiler is fitted with a thermostat. The efficiency is stated on the boiler ErP (Energy related Product) label, these are the coloured labels you’ll also have seen on household white goods such as washing machines.
We always strive to offer customers the soonest available install date and for emergency cases we can install within 48 hours from purchase.
Of course, our installers are a friendly and polite bunch who take pride in the quality job and service they delivery to our customers. They smile and tidy up after themselves, and if you’ve been kind enough to offer them a cup of tea, they’ll even clean up the cups afterwards!
Yes, we will remove your old boiler and any associated including pipework and cylinders, deposing the waste, professionally and responsibly. Any items which can be recycled will be and our team all have a Waste Carrier License.
A chemical flush is a deep clean of your radiators and central heating system, using chemicals to flush out the sludge (rust and small metal debris) that may have settled inside your radiators, pipes and boiler over time. By doing this, we know we are fitting your new boiler to a clean system and by also fitting a magnetic filter we know you’re new central heating system will work efficiently and effectively.
We install a magnetic filter to your boiler system (after we’ve done the chemical flush) to keep the water flowing through your system, clean therefore prolonging the life of your boiler. The filter contains a powerful magnet which catches all the small metal particles in your system (often called sludge) and stops it entering your boiler system and radiators, improving the output of your central heating system.
Yes, we provide customers with a Salus controls PLC IT500MB internet thermostat with every boiler, courtesy of the Jones Group. This allows you to control your heating remotely from your mobile or tablet. We install this at the time of installation.
No, you can choose to pay for the boiler installation upfront. The price of your boiler and installation is the same whether you choose to take out finance or not. We provide the option financed repayment plans to make the cost of the installation more affordable with low monthly repayments should you choose this.
Yes, we provide finance on behalf of a panel of lenders who will require a credit check before agreeing to provide the finance loan to be done. We can do this for you face to face or over the phone and give you a decision on finance in minutes.
No, many of the financed repayment plans we offer, including interest free finance, do not require a deposit. However, should you choose to make a deposit this will reduce the amount of the monthly repayment.
Yes, all of the APR’s we quote are fixed for the full duration of your plan, so you don’t need to worry about the cost inflating – it won’t.
Yes, all boilers installed by Jones Group come with a free manufacturer backed warranty on all parts, labour and call-outs, up to 10 years. We’ll also register your boiler with the manufacturer and should you need to call upon your warranty, you just need to call Jones Group and we’ll sort out the rest for you.
Your free, manufacturer backed warranty covers you all call-outs, parts and labour should something go wrong. Unlike other companies, our warranty covers everything for the whole duration of the period up to 10 years, we do not charge for any extra warranty types or durations. Plus, our customer aftercare means that if something happens, you call us and we manage the whole process of getting your boiler running again, so you have complete peace of mind.
Call Jones Group on 0800 877 8700 and we’ll liaise with the boiler manufacturer and arrange for their boiler repairs engineer to come out to you as soon as possible, usually within 48 hours. Once you are up and running again we’ll call you to make sure every is ok and you are happy with the performance of your boiler.
No, as part of the installation service we will fully register your warranty with the boiler manufacturer.
By having your boiler serviced annually by a Gas Safe Registered engineer. Failure to do so will invalidate your warranty.
No, you are free to have your boiler services by any Gas Safe Registered engineer. If you choose Jones Group to complete your service a small fee of £60.00 will be payable and you can continue to benefit.
One of Jones Group’s Gas Safe Engineers can complete your annual service for a small fee. The service with include a full health check of your boiler to make sure it is working efficiently and safely. The service is also required, every year, to keep your warranty valid. You are free to have your service completed by any Gas Safe Engineer, however if you choose Jones Group you will continue to benefit from our FREE aftercare and should you have any problems you just make one call to us and we’ll take care of the rest.
If your existing boiler is an old system it is likely to be inefficient, for example a 10-15 years old non-condensing boiler might be G-Rated and therefore only 70% (at best) efficient. So, by converting to a new condensing A-Rated combi boiler, you will have an A+ Rated boiler with around 94% efficient, will use less energy and therefore reduce your gas bills. According the Energy Savings Trust this could be as much as £340 per year.
An old boiler is unlikely to be inefficient to run, costing you more money in gas bills to run than a new boiler. Plus, the cost of the repair can be often be more than what you’d pay over a year for a new boiler. An old boiler is unlikely to still be in warranty and could breakdown again, costing you more money. With a new boiler, you can get a new boiler with no upfront cost, free warranty on all parts and labour and reduced annual gas bills through energy usage reductions.
Yes. Before your installer arrives, clear away any clutter around the boiler – especially valuables and things that break easily – and make sure the boiler is easy to access.
In some cases, we need to deliver your parts a day or so before your installation (after checking with you, of course). Keep the package in a dry and secure place.
Yes. To purchase boilers for more than one property, find and check out each boiler separately. You'll need to answer questions about the number of bedrooms, baths and separate showers in your properties, as well as the shape of the flue and its position on the outside of the house. If you're not sure, it's best to get your tenants to take pictures of their current boiler and flue before you begin.